Refund policy

Return and Refund Policy

At ARS Skincare, customer satisfaction is important to us. Because our products are cosmetic and hygiene-related, returns are only accepted under the conditions below.

20-Day Glow Confidence Guarantee

We want you to feel confident when starting your ARS Skincare routine.

If your order arrives damaged, incorrect, defective, missing, or unusable, please contact us within 20 days of delivery with your order number and clear photos of the issue.

After reviewing your request, our support team may offer a suitable solution, such as a replacement, store credit, or refund when eligible.

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrive damaged, defective, incorrect, missing, or unusable.

Customer results vary. This guarantee does not promise a specific skin result, overnight transformation, or guaranteed improvement in dark spots or uneven-looking tone.

Return eligibility

You may request a return within 14 days of receiving your order if the item is unused, unopened, in its original packaging, and in the same condition as received.

For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, damaged after delivery, or are not in their original packaging.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at arsventuresuk@gmail.com with:

- your order number;
- clear photos of the item and packaging;
- a short explanation of the issue.

If your claim is approved, we may offer a replacement, store credit, or refund depending on the situation.

Refunds

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping fees

Original shipping fees, if any, are non-refundable. For approved defective, damaged or incorrect items, we will provide the appropriate return or replacement instructions.

How to contact us

To request support, contact us at:

ARS Skincare
Operated by ARS VENTURES LTD
Email: support@arsskincare.store

This policy does not affect any statutory rights you may have under applicable consumer protection laws.